Privacy and Cookie Policy

Last updated: 15 September 2026

Retrorepair respects the privacy of its customers, visitors and users and aims to process personal data transparently, securely and only to the extent necessary to provide its services.

This Privacy Policy explains which personal data may be collected through the retrorepair.pt website, the purposes for which it is used, how long it may be retained and the rights available to data subjects.

1. Data controller

The controller responsible for personal data collected through this website is:

2. Personal data we may collect

Retrorepair only collects personal data where it is necessary to respond to requests, provide services, manage repairs or protect the operation of the website.

Contact and quotation forms

When you use the forms available on the website, the following information may be collected:

• Name;
• Email address;
• Phone number;
• Subject of the enquiry;
• Message submitted;
• Information relating to the equipment and fault described.

Email and telephone communications

When you contact us directly by email or telephone, we process the information that you voluntarily provide in order to respond to your enquiry and manage the communication.

Technical data

The server hosting the website may automatically record certain technical information required for security, administration and service diagnostics, such as IP address, date and time of access, pages requested, browser type and technical information relating to the request.

3. Purposes of processing

Personal data may be processed for the following purposes:

• Responding to contact and information requests;
• Preparing and managing diagnostic and repair requests;
• Communicating with customers regarding their equipment;
• Managing quotations, repairs and requested services;
• Handling matters relating to repair warranties;
• Complying with applicable legal and tax obligations;
• Preventing fraud, spam, abuse and attacks against the website;
• Maintaining the security and technical operation of the website.

4. Legal basis for processing

Depending on the circumstances, processing may be based on:

• Taking steps at the request of the data subject before entering into a contract, including quotation or repair requests;
• Performance of a contract or repair service;
• Compliance with legal obligations applicable to Retrorepair;
• Retrorepair's legitimate interest in protecting, administering and securing its website and systems;
• Consent, where consent is legally required.

5. Data retention

Personal data is retained only for as long as necessary for the purposes for which it was collected.

Data associated with contact or quotation requests that do not result in a service may be retained only for as long as necessary to manage and complete the relevant enquiry.

Where a commercial relationship or repair service exists, certain information may be retained for the periods necessary to manage the service, warranty, legal claims and applicable legal, accounting and tax obligations.

Technical server logs are retained only for as long as necessary for system security and administration, unless they need to be preserved for a longer period in connection with a security incident or legal obligation.

6. Sharing data with third parties

Retrorepair does not sell personal data to third parties.

Data may be processed by service providers strictly required for the operation of the website and the provision of Retrorepair services, such as web hosting, email, technical infrastructure and security services.

Where applicable, these service providers should only process personal data for purposes necessary to provide their services and in accordance with applicable data protection law.

7. Google reCAPTCHA

Website forms use Google reCAPTCHA to help distinguish legitimate use from automated submissions, spam, fraud and abuse.

In order to perform this risk analysis, reCAPTCHA may process technical information relating to the use of the website and may use the necessary _GRECAPTCHA cookie.

This processing is used exclusively for website security, fraud prevention and protection of forms and systems against abusive use.

8. Cookies and local storage

The website only uses cookies or equivalent technologies necessary for operation, security and storage of user preferences.

Necessary cookies

Cookies or technical storage may be used to provide essential website functionality, session management, form security and abuse prevention.

Preferences

The website may store certain preferences locally, such as the choice between light and dark mode, so that the selected option can be preserved between visits.

Analytics and advertising

Storage categories intended for advertising, analytics and personalization are disabled by default.

Retrorepair does not currently use advertising cookies or behavioural tracking cookies to create visitor profiles.

If tools using non-essential cookies for analytics, advertising or similar purposes are introduced in the future, they will only be activated where an appropriate legal basis exists and, where required, after obtaining the user's prior consent.

9. Managing cookie preferences

Where available, the cookie banner allows users to review and change preferences relating to non-essential technologies.

Cookies or technologies strictly necessary for the security and operation of the website cannot be disabled through this mechanism, as they are required to provide certain functions.

Users may also delete or block cookies through their browser settings. Some features of the website may no longer function correctly if certain cookies or storage mechanisms are blocked.

10. Data security

Retrorepair implements technical and organisational measures intended to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

Despite these measures, no internet-connected system can guarantee absolute security. In the event of an incident involving personal data, the measures required by applicable law will be taken.

11. Data subject rights

Under the General Data Protection Regulation (GDPR), and where applicable to the relevant processing, data subjects may exercise the following rights:

• Right of access to personal data;
• Right to rectification of inaccurate or incomplete data;
• Right to erasure;
• Right to restriction of processing;
• Right to object to processing;
• Right to data portability, where applicable;
• Right to withdraw consent at any time where processing is based on consent.

The exercise of these rights may be subject to limitations provided by law, including where certain information must be retained to comply with legal obligations or to establish, exercise or defend legal claims.

To exercise any of these rights, please contact:

12. Complaints

Without prejudice to any other administrative or judicial remedy, data subjects have the right to lodge a complaint with the competent supervisory authority.

In Portugal, the competent supervisory authority is the Comissão Nacional de Proteção de Dados (CNPD).

Further information is available on the official CNPD website: www.cnpd.pt .

13. Links to external websites

The website may contain links to external websites or services. Retrorepair does not control the privacy practices of those websites and recommends reviewing their respective privacy policies before providing personal data.

14. Changes to this policy

This Privacy Policy may be updated whenever there are changes to applicable law, technical systems or services used by the website.

The version published on this page is the version currently in force, and the date of the latest update is shown at the beginning of the page.

15. Contact

For any questions regarding this Privacy Policy or the processing of your personal data: